FAQ
General Company Information
What services does Colombolink offer?
Colombolink offers Business Process Outsourcing (BPO) services including customer support, virtual assistance, data entry, accounting, and IT support tailored to client needs.
Where is Colombolink located?
We are based at Level 35, WTC West Tower, Colombo, Sri Lanka.
What industries do you serve?
We serve startups, SMEs, and enterprises across industries such as eCommerce, finance, healthcare, and technology.
How do I get started with Colombolink?
You can contact us via our website or call us at +94 77 597 8393. We’ll set up a discovery call to understand your needs.
What makes ColomboLink different from other BPO providers?
We offer personalized service, scalable team models, skilled multilingual staff, and flexible engagement options to match your unique business needs.
Services
What services do you support
We support a wide range of services, including IT managed services, customer support, telesales, HR services, accounting, virtual assistance, data entry, and back-office support
Can we extend our existing team using your offshore staff?
Yes, you can extend your team by hiring skilled professionals through us while maintaining full control over their work and output.
Do you offer multilingual support?
Yes, our call center staff are fluent in English, French, Spanish, Japanese, and Hindi.
Do you provide dedicated or shared staff?
We offer both dedicated staff for full-time roles and shared models for tasks requiring part-time or flexible support.
Process and Engagement
How do I get started with ColomboLink?
Simply contact us through our website, and we’ll guide you through the consultation, proposal, onboarding, and staffing process.
How do you recruit talent?
We use a rigorous screening process to select candidates based on skill, experience, communication ability, and cultural fit.
Can I interview and choose my offshore staff?
Yes, you’ll be part of the final interview and selection process to ensure the best fit for your team.
How do you handle time zone differences?
We offer flexible working hours and align staff availability with your preferred time zone, including overnight and weekend shifts.
Operations and Management
Who manages the staff?
You can manage your extended team directly, or we can assist with supervision, performance tracking, and reporting as needed.
What about infrastructure and data security?
We maintain secure IT infrastructure, data protection policies, and NDA agreements to ensure confidentiality and compliance.
How do you measure performance?
We track KPIs, attendance, productivity, and quality metrics. Regular reviews and reports are provided to clients.
Pricing and Contracts
What is your pricing model?
Our rates are based on the role, experience level, and service duration. Pricing is transparent and includes infrastructure and support.
Are there any setup fees?
In most cases, we charge a one-time setup fee for onboarding, training, and infrastructure allocation.
Do you have a minimum contract term?
We offer flexible contracts with minimum terms starting from three months, depending on the service type.
Support and Scalability
How quickly can you onboard a new team?
Depending on the role, we can onboard team members within 1 to 4 weeks.
Can I scale my team up or down?
Yes, you can scale your team as your business needs change with minimal disruption.